This policy explains how Hasan's Flavors ("we", "us") collects and uses personal information when you use hasansflavors.com or the Hasan's Flavors mobile app. We follow the Data Privacy Act of 2012 (Republic Act No. 10173).
1. Information we collect
- Account details: your name, email address, phone number and password (passwords are stored encrypted by our login provider).
- Order details: the dishes you order, delivery or pickup choice, delivery address, landmark, notes, order total and order status.
- Location (app only, optional): if you allow it at checkout, the app reads your device location once to fill in your delivery address. You can type the address instead.
- Payment information: online payments are processed by PayMongo (GCash, QR Ph, cards) and Razorpay (INR / UPI). We receive the payment status and a payment reference. We never see or store your full card number or wallet PIN.
- Technical data: basic logs from our servers (such as IP address and time of request) used for security and to keep the service working.
2. How we use it
- To take, prepare, deliver and track your orders, and to contact you about them.
- To manage your account and show your order history.
- To prevent fraud and keep our systems secure.
- To meet legal and accounting obligations.
We do not sell your personal information and we do not show ads.
3. Who we share it with
- Our staff and riders, only what they need to prepare and deliver your order.
- Service providers who run parts of our service for us: Supabase (accounts and order database), PayMongo and Razorpay (payments), Hostinger and Vercel (hosting).
- Authorities, when required by law.
4. How long we keep it
We keep your account while it is active. Order records are kept for accounting and tax purposes. If you delete your account, your personal details are removed from past orders (see below) and only anonymous sales totals remain.
5. Deleting your account
You can delete your account at any time in the app (Profile → Delete account) or by following the steps on our account deletion page.
6. Your rights
Under the Data Privacy Act you may ask to access, correct or delete your personal information, object to its processing, and complain to the National Privacy Commission. Contact us using the details below.
7. Security
Our website and app use encrypted connections (HTTPS). Access to customer data is limited to staff who need it.
8. Children
Our service is not directed at children under 13 and we do not knowingly collect their information.
9. Changes
We may update this policy. The new version will be posted on this page with a new date.
10. Contact
Hasan's Flavors, Times Commercial Building, Manila Times Street, Pamplona Tres, Las Piñas City, Metro Manila 1740, Philippines
Email: customercare@halalfood.com.ph · Phone / WhatsApp: +63 918 647 7993